FEBRUARY 19, 2019 - VICKI SHARP SEMINARS About Vicki Sharp, NALP, CAPS NAA Designation Instructor As a member of the National Apartment Association Education Institute faculty, Vicki has conducted, and continues to teach the NALP, CAM, CAS and CAPS NAA designation courses. Due to her extensive experience in teaching customer service to maintenance personnel, she was also recruited to write the "soft skills" portion of the new CAMT designation program.
She holds the National Apartment Leasing Professional and Certified Apartment Portfolio Supervisor designations. She is a Past President of the Austin Apartment Association, has served on the Board of Directors of the Texas Apartment Association, and as a Delegate to the National Apartment Association for over a decade.
What the classes are about:
"The Middle Child of Multifamily" 9:00 a.m. - 12:00 p.m For the Assistant Manager. A heavy serving of resident customer service with sides of stepping into the manager's role, resident renewal tips and creating a terrific team. For dessert, a plan to move up the career ladder
"Maintenance - Where the Rubber Meets the Road" 1:00 - 4:00 p.m. The meat course is customer service with sides of working with irate residents, irate managers and, of course, the on-going battle with leasing teams. For dessert, let's talk about your role in resident retention and lease renewals.